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Support Technician

Are you looking to start your career at a company that invests in your personal growth and sets you up for success?

The driving force behind Rocket IT is a deep desire to help people thrive. For us, that means that we strive for the highest possible good of our employees and their families, our clients and their employees, and for our community. We do this by acting as the IT department for local businesses and providing them the strategy and support they need. We’re looking for another member of our team, and that could be you.

Job Description

Support Technicians help people be productive and happy with their computers and gadgets, providing quick and courteous "deskside" technical support to Rocket IT clients and employees in the field. They also setup, deploy, and support PCs and Macs, desktops and laptops, tablet PCs, IP phones and smartphones, printers, desktop applications, and security software. The Support Technician role is ideal for sharp, friendly technologists who love helping people.

Rocket IT has a strong culture based around our core values.  We work and play by these values.  They are:

  1. Connect with people- We are purposeful about developing meaningful connections with the people around us, be it our clients, coworkers, or community.
  2. Be passionate stewards-  We hire people who love what they do and believe in our mission of helping others thrive.
  3. Find a better way- We believe that anything worth doing is worth doing well. Are you an innovator?
  4. Have a blast!- Working hard is important, but we also know it’s important to have fun. We foster an open and collaborative environment that feels less like a workplace and more like a family. 

Responsibilities

  • Provide high touch customer service to our clients both onsite and over the phone
  • Help people and organizations maximize IT uptime and performance
  • Manage workload and prioritize workflow to resolve and document tickets in a timely manner
  • Continuing education and secure certifications

Other Expectations

  • Observe and support Rocket IT mission and values at all times
  • Encourage and help other team members
  • Communicate exceptions
  • Uncover and document new opportunities

Qualifications

  • 4-year college degree (IT relevance preferred)
  • 1-2 years IT support experience
  • CompTIA A+ or Network+ Certification (current)

Our Culture

  • Fun and relaxed environment
  • Your growth is a priority
  • Lots of opportunity 

 

Being authorized to perform the role in the U.S. is a precondition to hire.

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