Level One - IT Support Technician

Suwanee, GA

Full Time

Client Services

Entry Level

Level One - IT Support Technician
Rocket IT Client Services Team - Suwanee, GA - Full Time

At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. We’re looking for an IT Support Technician who thrives in a fun, fast-paced environment and is enthusiastic about resolving technical issues and helping others succeed.

As IT Support Technician, you’ll provide quick and courteous technical support to Rocket IT clients and their employees. You’ll troubleshoot operational issues, install/update required hardware and software, and recommend computer products or equipment to improve company productivity. The ideal IT Support Technician candidate is a strong communicator and problem solver.

Key Responsibilities

Provide customer service to clients over the phone
Resolve and document tickets in a timely manner
Help people and organizations maximize IT uptime and performance
Continuing education/certifications

Qualifications

4-year college degree (IT relevance preferred)
1-2 years IT support experience
CompTIA A+ or Network+ Certification (current) - proof of certification required

Physical Requirements

Must be able to sit, stand, walk, stoop, kneel, and reach
Must have visual acuity
Must be able to lift up to 25 pounds

Company Culture and Benefits
The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:

Connect with People - We develop meaningful connections with clients, coworkers, and our community.
Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
Find a Better Way - We find joy in challenges and celebrate progress and innovation.
Have a Blast! - We love what we do, and we foster an authentic, supportive, and collaborative environment.

We invest in you so that you can invest in your work. Our benefits package prioritizes your wellbeing and includes:

10 PTO days
Paid holidays: 7 observed holidays per year plus 2 floating holidays
Company sponsored health insurance
Long and short-term disability
Simple IRA plan with company match
Gym reimbursement
Cell phone stipend
Training support and incentives for continued education

Rocket IT supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members. Full-time team members are required to be in our Suwanee office at least 3 days per week and are able to work remotely the other 2 days. Some exceptions may apply.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have a valid driver's license?

Earliest start date?

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

What area of IT most interests you (i.e. technical support, software development, networking/security, etc.)? **

Do you have current industry related certifications?* YesNo

If yes, please list them below.

Are you in process of taking an industry-related certification exam?* YesNo

If yes, please list below.

Would you like to opt-in to Rocket IT's Career Newsletter?

Desired salary?*

Cover letter*

Human Check*

Submit Application

Thanks for visiting our careers web page. Please review our open positions and apply to the positions that match your qualifications.

Level One - IT Support Technician

Apply for this position