Technical Account Manager

Technical Account Manager
Rocket IT Client Services Team - Suwanee, GA - Full Time

At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. Team members enjoy working in a fun, fast-paced environment and are enthusiastic about delivering amazing IT experiences to the people and companies we serve. Professional development opportunities are available for high performers pursuing new challenges and achievements.

As the Technical Account Manager, you will be responsible for building and maintaining a strong relationship between Rocket IT and our clients. This is accomplished by regular communication and consistent in-person and remote meetings to develop an understanding of their business needs and then translating those needs into Rocket IT products and solutions. The Technical Account Manager will report to the Director of Business Operations.

Responsibilities
Advocacy

• Build an understanding of client organizations by asking the right questions to identify their needs, both current and future, and drive solutions to exceed their expectations.
• Advocate for the client, supporting their best interests with the Rocket IT team by assessing priorities, helping drive resolution, and seeking out opportunities for service improvement.

• Facilitate excellent communication, both written and verbal, to clients as well as address any client concerns.

• Develop proposals and quotes that ensure future success for the client and respond in a timely manner to product related inquiries.
• Inform and train clients on technology stack products, their use, and how they can contribute to their business needs and growth.
• Maintain in-depth product knowledge of the service and product offerings of Rocket IT.
• Perform regular audits of client infrastructure to determine their compliance with Ideal IT Architecture standards and make recommendations to move them toward compliance.
• Consult with Client Services and Professional Services teams to aid in proposal creation for service improvement and technology stack compliance opportunities.

• 4-year college degree in related field or equivalent combination of education and experience.
• 2+ years of account management or technical account management experience preferred, particularly in the IT services industry.
• Proven proficiency with MS Office.
• Detail and accuracy oriented.

• Strong desire to help others succeed
• Excellent listening and communication skills
• Attention to detail and a high level of accuracy
• Strong organization preferences
• Conduct yourself in a manner that is consistent with our purpose and core values
• Work collaboratively in a team environment with a spirit of cooperation.
• Respectfully take direction from Senior Management
• Maintain regular, punctual, and predictable attendance  

1. Connect with People - We develop meaningful connections with clients, coworkers, and our community.
2. Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
3. Find a Better Way - We find joy in challenges and celebrate progress and innovation.
4. Have a Blast! - We love what we do, and we foster an authentic, supportive, and collaborative environment.

• 10 PTO days
• Paid holidays: 7 observed holidays per year plus 2 floating holidays
• Company sponsored health insurance
• Long and short-term disability
• Simple IRA plan with company match
• Gym reimbursement
• Cell phone stipend
• Training support and incentives for continued education

Rocket IT supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members. Full-time team members are required to be in our Suwanee office at least 3 days per week and may work remotely the other 2 days. Some exceptions may apply.